Refund & Exchange Policy

The Joint Promise – Product Exchange Policy


  • Defective Products:
    • If you received a defective product, just let us know within 24 hours of purchase and we will come right back out to exchange it at zero cost to you.
    • If we are notified of a defective product more than 24 hours, after purchase, we’re still happy to exchange it, but ask that you place a new order.
    • All defective products must be replaced with same type of product.


  • Non-Defective Products:
    • If you ordered the wrong thing or have decided you don’t want a product you ordered, no problem! Let us know within 24 hours of purchase and we will gladly exchange it upon your next order with us.
    • Product must be in new condition.


  • Vaporizers and Cartridges:
    • These tend to have more issues than other product types. Please test the vape products as soon as they arrive.
    • We ask that you try troubleshooting videos, before requesting an exchange.