Refund & Exchange Policy
The Joint Promise – Product Exchange Policy
- Defective Products:
- If you received a defective product, just let us know within 24 hours of purchase and we will come right back out to exchange it at zero cost to you.
- If we are notified of a defective product more than 24 hours, after purchase, we’re still happy to exchange it, but ask that you place a new order.
- All defective products must be replaced with same type of product.
- Non-Defective Products:
- If you ordered the wrong thing or have decided you don’t want a product you ordered, no problem! Let us know within 24 hours of purchase and we will gladly exchange it upon your next order with us.
- Product must be in new condition.
- Vaporizers and Cartridges:
- These tend to have more issues than other product types. Please test the vape products as soon as they arrive.
- We ask that you try troubleshooting videos, before requesting an exchange.